Or if ever you have any other inquiries or concerns, our lines are always open for you 24/7. However, users who own a lifetime plan since Filmora9 or an older version can upgrade to the latest version for free. That is why we specified in our license policy that users who have a perpetual license might be charged for a major upgrade. For such versions to launch, it requires our company to invest huge efforts, time, and technicians in the research and development of software. The current Filmora 12 is an amazing new version with AI-related features bringing the tool to a new level. In line with your concern about the lifetime license, we'd like to explain it in more detail and then see how we can assist you further.

I understand your feeling and appreciate your support of our software all the time. Reply from Wondershare Filmora May 25, 2023 Don't hesitate to reach out if you have any further questions or concerns, and we are more than happy to help! Just there would be a watermark on the exported video. Actually, we provide a free trial version for Filmora, users can download this software from our website and edit videos directly. To take care of your concern, we processed a refund for you. It is regret to know that this product doesn’t live up to your expectations at present. Your patience is highly appreciated! - Thanks for taking the time to updating your experience. Knowing you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? we'll investigate it and do the needful assistance to take care of your benefit. Here is our refund policy for your further reference. We strive to be transparent and clear about our refund policy, and we encourage our customers to review our policy before making a purchase. Please note that refunds are only provided under certain circumstances, in accordance with our policy.

We believe that our policy is fair and reasonable, as it reflects the costs and effort involved in processing refunds. We are sorry to hear that you are dissatisfied with our refund policy. Reply from Wondershare Filmora Updated Jun 5, 2023

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